Waylands - Volvo Cars Reading
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- Based on 64 verified purchases in the last 3 months
Waylands - Volvo Cars Reading Verified Purchases
Total Active Purchases:
1251
(Verified: 1251)
I'd endorse Waylands Reading because met all our needs and more
Hello George,
We're glad to hear that Waylands Reading met your needs and exceeded your expectations. We'll keep working hard to ensure we continue to provide the best possible service for you in the future.
Kind regards, Waylands Volvo Reading
I was happy with the service at Waylands Reading because they are professional and friendly. (They are also very dog friendly!)
Hello customer,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our team's professionalism and friendliness made a great impression, and we're especially delighted to know that our dog-friendly policy was appreciated.
Kind regards, Waylands Volvo Reading
I'd definitely recommend Waylands Reading because they are a great example of Volvo dealership support
Hello Chris,
Thank you so much for taking the time to share your wonderful experience with us! We're pleased to hear that our team provided top-notch support, and we're grateful for customers like you who appreciate the extra effort we put in.
Kind regards, Waylands Volvo Reading
Waylands Reading were really helpful and I'd recommend them because the service was very friendly and efficient. Jed was very prompt at responding and the process was seamless.
Hello Sade,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that our team, including Jed, provided a helpful and efficient service that met your expectations.
Kind regards, Waylands Volvo Reading
My experience at Waylands Reading could have been better because the communication during the final stages of the purchase process, specifically in relation to correspondence received from Sales Executive Olivia Spooner. The tone and style of certain communications following full payment were unexpected and caused unnecessary concern, particularly given the value of the transaction and the fact that a number of agreed items remained outstanding at the time. I believe it is appropriate to raise this formally, as clear, professional, and reassuring communication is especially important once payment has been completed.
Hi Eslam,
Thank you for taking the time to share your feedback, and we’re sorry to hear that parts of your experience during the final stages of your purchase did not feel as clear or reassuring as they should have been. We fully appreciate how important professional and consistent communication is, particularly once payment has been made and during handover.
We understand your concerns regarding the tone and content of certain correspondence from our Sales Executive, and we appreciate you bringing this to our attention. This has been discussed directly with the team member.
Our Sales Manager has also spoken with you regarding your concerns and understands that you are happy with the outcome reached, which we’re pleased to hear. However, we still apologise for any unnecessary concern or uncertainty caused during the process.
Thank you again for your feedback - it is valued and will be used to help improve our communication standards going forward.
Kind regards,
Waylands Volvo Reading
Hello Trevor,
Thank you so much for your brilliant rating. Please contact us directly if there is anything else we can help with.
Kind regards, Waylands Volvo Reading
Contact
Location
Hours
Closed
Saturday
8:30am - 5:00pm
Sunday
11:00am - 4:00pm
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
